Contact desk / NZ
Ocean Itinerary is an English-language informational cruise intelligence portal for New Zealand travellers. Contact us about ship reviews, cabin comparisons, dining, decks, entertainment, wellness, family facilities, itineraries, practical navigation, onboard notes, FAQs, or casino guidance. We welcome clear editorial questions, corrections, and coverage ideas, but do not provide booking services, cruise-line account support, or real-time ship monitoring.
Direct channels
Voice channel
Use the phone route for a general Ocean Itinerary enquiry when a direct discussion is more useful than a written note. It is not a cruise-line emergency, booking, or onboard service line, so operator matters should go to the relevant provider.
Call Ocean ItineraryEditorial inbox
Email is useful for detailed questions, factual corrections, site feedback, and topic suggestions. Where relevant, include the ship name, route, page title, or the specific onboard detail that prompted your enquiry.
Email the teamPostal correspondence
Use this Auckland address for formal written correspondence. It is a postal route only and is not presented as a walk-in visitor centre, booking office, or ship terminal.
Enquiry routing matrix
Useful context helps an editorial enquiry be understood without assuming that conditions are live or fixed. Select the route closest to your question, then use the prompts as a short preparation checklist.
Intake protocol / identify subject, source and context
Onboard systems
For a question about ship reviews, cabin comparisons, dining, or deck infrastructure, name the vessel and the onboard area where you can. Add a cabin category, deck area, or page title if it is known. This helps frame a factual clarification or a coverage suggestion without treating published information as a guarantee of current onboard conditions.
Route intelligence
For itinerary or practical navigation questions, include the route, travel period, embarkation context, and the exact note you are seeking or correcting. Ocean Itinerary covers itineraries and onboard notes, but schedules and operational conditions can change. Confirm current, travel-specific details with the relevant operator when needed.
Casino guide information
Questions or corrections about poker, roulette, blackjack, table atmosphere, etiquette, opening times, or access conditions are welcome as factual editorial feedback. Name the ship or guide page and identify the game, table practice, access condition, or opening-time point involved. Ocean Itinerary provides information only; it cannot provide gambling advice, financial outcomes, or operator-specific account support.
Information route only: no winnings, odds outcome, or financial result can be promised.
Use this route in the formQuality signal
Report inaccurate information, unclear wording, broken features, or barriers that make the site harder to use. Include the page URL or title, a concise description, and device or browser context when a site feature is involved. For corrections, precise factual context or a source is helpful where available, but it is not required.
Response scope
Editorial scope
Ocean Itinerary can consider questions about published coverage, clarity, topic suggestions, factual corrections, site functionality, and accessibility feedback. You can also suggest additional detail about ships, cabins, dining, decks, entertainment, wellness, family facilities, itineraries, practical navigation, onboard notes, FAQs, or casino guide topics.
External service boundary
Ocean Itinerary is not a cruise operator, booking agent, casino operator, or emergency channel. Cruise bookings, cancellations, payments, loyalty accounts, travel accessibility assistance, lost property, urgent onboard situations, and operator-specific casino account or transaction queries must go to the relevant cruise line, travel provider, onboard team, emergency service, or gambling service as appropriate.
Casino guide contact
Onboard casino / information only
Ocean Itinerary can receive feedback or correction requests about onboard casino information covering poker, roulette, blackjack, table atmosphere, etiquette, opening times, access conditions, and responsible-play information. To make a correction useful, identify the relevant ship where known and add the guide page title, URL, or exact point needing clarification.
Best details to send
Correction and accessibility signal path
Fact check signal
If editorial information appears inaccurate, incomplete, or outdated, send the affected page title or URL, the specific statement, and the correction or source context where available. Maritime and onboard details can change, so clear evidence is useful. Reporting a concern does not promise a publication, verification time, or a particular editorial outcome.
Access path
Tell us if a page, form, or control is difficult to use. Include the affected feature, device or browser context if known, and what made completion difficult. Keyboard navigation, contrast, form completion, reading order, and mobile layout are examples of useful context, not a limit on the feedback you can send.
01 / Location
Page URL, title, or feature.
02 / Signal
What happened or appears incorrect.
03 / Context
Expected information where relevant.
04 / Privacy
No passwords, payment data, booking references, casino account details, or identity documents.
Ready to send
Use the form for a structured message or email [email protected] for detailed correspondence. Including the relevant ship, route, page, or topic helps frame the enquiry without requiring unnecessary personal information.
Sensitive-information reminder Do not send financial, booking, account, or other sensitive information through this page, including for casino-guide enquiries.
